This page explains how to ask Zolu Labs LLC ("Zolu", "we") to delete the information we received from Instagram or Facebook (Meta) when you connected one of those accounts to Zolu. It applies to getzolu.com, app.getzolu.com, the Zolu app and zolu.me, and it is part of our Privacy Policy (getzolu.com/privacy).
Questions: hello@getzolu.com.
1. What we receive from Instagram or Facebook
We only receive information from Instagram or Facebook if you connect one of those accounts to Zolu, and only what you approve on Meta's permission screen:
- your Instagram ID and username;
- your name and profile picture;
- the messages and comments we process to send the automatic replies you set up.
We use it only to run that feature. We never sell it and never use it for advertising or to train AI models.
2. Option 1: disconnect Instagram or Facebook
- In Zolu: if you connected your Instagram or Facebook to Zolu, go to Settings → Integrations → Instagram → Disconnect. We delete the information we received from that account.
- From Instagram or Facebook: you can also remove Zolu in Meta's settings (on Facebook: Settings & privacy → Settings → Apps and websites; on Instagram: Settings → Website permissions → Apps and websites). This stops Meta from sending us anything new. To delete what we already received, use one of the other options on this page as well.
3. Option 2: delete your Zolu account
- In the Zolu app: go to Account → Delete account.
- On the web: go to app.getzolu.com → Settings → Security → Delete account.
We send a 6-digit code to your email to confirm it is you. Deleting your account deletes everything we received from Instagram or Facebook, together with the rest of your account as described in our Privacy Policy (section 8).
4. Option 3: email us
Write to privacy@getzolu.com from the email address of your Zolu account, with the subject "Data deletion". Tell us which Instagram username or Facebook account you connected. We may ask you to confirm your identity before we delete anything.
5. How long it takes
- Disconnecting or deleting your account: we delete the information right away. Any copy left in our systems is deleted or anonymized within 30 days.
- By email: we confirm we received your request within 7 days, finish within 30 days, and email you when it is done.
- Backups: deleted information may remain in encrypted backups for up to 8 days before it is deleted.
6. What we delete and what stays
We delete: the information we received from Instagram or Facebook (your ID, username, name, profile picture, the messages and comments we processed, and the access Meta gave us) and anything we created only from it.
What stays: if you delete your whole account, what you created for a team (tasks, comments, shared pages, company cards and contacts) stays in its workspace, no longer linked to you, and for paid orders we keep only what tax law requires. Details are in our Privacy Policy (section 8).
7. Contact
Zolu Labs LLC, 1235 East Blvd, Suite E #4033, Charlotte, NC 28203, USA. Email: hello@getzolu.com. For privacy and data requests: privacy@getzolu.com.