Terms of Service

• You must be at least 16 years old (or the age of digital consent where you live) to use the Service.
• Give accurate information and keep your password safe. You are responsible for activity in your account.
• Tell us right away at legal@getzolu.com if you think your account was accessed without permission.

A workspace belongs to its owner (or the organization the owner represents). Owners and admins can invite and remove members, change roles, and manage or delete the workspace's content and contacts. If you join someone else's workspace, the content you add there belongs to that workspace.

• You keep ownership of everything you create, upload or publish ("Your Content").
• You give Zolu a limited, worldwide license to host, store, copy, display and process Your Content only to operate and improve the Service for you (for example, to show your public card, sync your tasks or create backups). This license ends when you delete Your Content, except for copies in backups that expire on their normal schedule.
• Public pages: anything you publish on zolu.me (your card or Link page) is public. Do not publish information you do not want others to see.
• You confirm you have the rights to Your Content and that it does not break the law or anyone's rights.

When people share their details with you through your card, QR code or forms, you are responsible for how you use them. You agree to use contacts only in ways the person would reasonably expect, to comply with privacy, anti-spam and telemarketing laws (such as CAN-SPAM, the Telephone Consumer Protection Act (TCPA), GDPR or similar laws where they apply), including getting consent before texting or calling anyone, and to delete a person's data if they ask you to.

• 18+ only. Zolu is for people 16 and older (see section 1). Zolu Club and Collabs are only for people 18 and older: you must be 18 or older to join or create a club, use the pass, use perks or apply to a Collabs offer. Zolu Ambassadors must also be 18 or older.
• Zolu provides the tool. Each business is responsible for honoring the perks, offers and Collabs it publishes, including their conditions, limits and dates, and each organizer is responsible for its club and its events. Zolu is not a party to those arrangements and does not guarantee them.
• Collabs. When a business gives you something for free in exchange for content, you must clearly disclose it in every post (for example with #ad or #gifted). Businesses may ask for a number of posts, a format and a deadline, but never for reviews, ratings or positive opinions, and creators must never be asked to post them. If you miss three collabs, your access to Collabs is paused for 90 days. During the pause you can send us one explanation; the Zolu team reviews it and may lift the pause early or keep it until its end date, and we tell you which. Misses made before a pause do not count toward the next one.
• Payments between businesses and creators. Any bonus a business offers a creator is an agreement between them. While payouts are off, Zolu does not pay or collect these bonuses.
• Invitations and rewards. Rewards for inviting people (including the Zolu Card for 25 invites, shipped only to the United States) are given at our discretion; we may refuse or remove them for self-invitations, fake accounts or misuse. Zolu Ambassadors must show the notice "Paid Zolu Ambassador #ad" when they share their link.
• Sponsored. Paid placements are always marked "Sponsored".

You may not use the Service to:

• break the law or help others do so;
• send spam or unsolicited bulk messages;
• create cards, Link pages, QR codes or short links that point to phishing, malware, scams or deceptive content, or change a destination after printing to mislead people;
• impersonate a person, brand or organization, or suggest a verification you do not have;
• publish content that is illegal, hateful, harassing, sexually explicit involving minors, or that infringes intellectual property;
• collect other users' data without permission, scrape the Service, or try to access data that is not yours;
• interfere with or overload the Service, bypass limits, or reverse-engineer it except where the law allows.

We may remove content, disable links or QR codes, or suspend accounts that break these rules, and we may do so without notice when needed to protect people.

• Names are available on a first-come basis. You do not own a zolu.me name; you have the right to use it while your account is in good standing.
• We reserve names for system routes and well-known brands and people, and we may reclaim a name that infringes a trademark, impersonates someone, or is unused for more than 12 months on a free plan, after notifying you.
• Reserved names on the waitlist are held for 90 days.

The badge is granted at our discretion after a review, with or without a request (we may grant it to profiles that clearly qualify, including the gold badge for public figures; the gray seal is only for government entities whose website is on an official domain, can be requested on any plan and does not include a paid plan), is never sold on its own, and can be paused or removed if your name or zolu.me address changes (until we review it again), if the information was inaccurate, or if the account breaks these Terms.

• Some features require a paid plan. Prices are shown before you buy and may be charged monthly or yearly, per person, in U.S. dollars, plus applicable taxes.
• Each person can own one free workspace.
• Subscriptions renew automatically until you cancel. You can cancel anytime in Settings; your plan stays active until the end of the paid period.
• Except where required by law, payments are non-refundable, and we do not give refunds for partial periods.
• We may change prices with at least 30 days' notice; changes apply from your next billing period.
• If your plan goes down (for example, after a failed payment), we'll let you know. Nothing is deleted: your public cards, links and QR codes keep working, with the new plan's design and the "Made with Zolu" badge if that plan includes it. Everything comes back when you move to a plan that includes it. Anything over the new plan's limits becomes read-only: it can't be edited or added to, and it has no analytics. Forms over the limit stop taking responses, and you can't upload new files until you're under the storage limit. The account owner chooses what stays editable and active; if they don't, the form with the most responses in the last 30 days stays active. We only turn something off for security reasons, such as a dangerous destination or fraud.

• Each card or stand is linked to a unique Zolu code. You can activate it, change where it points and deactivate it from your account.
• Delivery times are estimates. Risk of loss passes to you on delivery.
• Defective or damaged items reported within 30 days of delivery will be replaced at no cost. Unused, non-customized items can be returned within 30 days for a refund of the product price (shipping not included). Customized items (for example, with a company logo) cannot be returned unless defective.
• NFC works with most modern phones, but compatibility depends on the phone and its settings; every card also includes a QR code as a backup.

Free tools and features marked "beta", "preview" or "coming soon" are provided as they are, may change or end, and may have limits.

The Service connects with other services (for example Google sign-in, Stripe, Zapier, Make, webhooks, CRMs, and embedded videos). Your use of them is governed by their own terms, and we are not responsible for them.

If you ask for a sign-in code by text, or check the box to receive texts on a business's form, you agree to receive text messages from Zolu about that code or that request. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts; we will confirm it with one last message. Reply HELP for help, or contact hello@getzolu.com. Carriers are not liable for delayed or undelivered messages. Businesses that use Zolu forms may only use text messages for the request the person made, never for marketing without separate consent. Our Privacy Policy explains how we handle your number.

The Service, the Zolu name, logo and design, and our software are owned by Zolu and protected by law. These Terms do not give you any right to use our brand except to share your own Zolu card or page. If you send us feedback, we may use it without obligation to you.

We may collect and use aggregated and de-identified data about how the Service is used (for example, the number of card taps or the most used features) to operate, improve and promote the Service. This data does not identify you or your contacts, and it belongs to Zolu.

• You can stop using the Service and delete your account at any time in Settings.
• We may suspend or terminate your access if you break these Terms, if required by law, or to protect the Service or other people. When possible, we will tell you in advance and let you export your data. While a workspace is suspended, nobody in it can use the app and its public pages and QR codes show as paused; nothing is deleted.
• Zolu staff may access account data, with limited and logged access, to provide support, diagnose problems, keep the service secure, or comply with the law, as described in our Privacy Policy (Security). Every access is logged. You are notified when the access can change something in your workspace; a read-only view does not notify you each time.
• After termination, we delete your data as described in our Privacy Policy.

The Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the Service will be uninterrupted or error-free, or that every NFC tap or scan will work on every device. Content generated with AI (for example scanned contact details or text in Docs) and our checks of links and QR destinations can be wrong or incomplete; review them before relying on them.

To the fullest extent allowed by law, Zolu will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim related to the Service is limited to the greater of (a) the amounts you paid us in the 12 months before the claim, or (b) US$100.

You agree to defend and hold Zolu harmless from claims arising from Your Content, your use of contacts you collect, or your breach of these Terms.

These Terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in North Carolina, and you and Zolu consent to their jurisdiction. If you are a consumer in a country that gives you the right to bring claims in your local courts or under your local law, you keep that right.

We may update these Terms. If the changes are significant, we will notify you by email or in the app at least 15 days before they take effect. If you keep using the Service after that, you accept the new Terms.

These Terms, together with our Privacy Policy, are the entire agreement between you and Zolu about the Service. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them in a merger, acquisition or sale of assets. The English version of these Terms prevails over any translation.

Zolu Labs LLC
1235 East Blvd, Suite E #4033, Charlotte, NC 28203, USA
legal@getzolu.com